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Have a question, found a broken code, or want to suggest a store? We'd love to hear from you.
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contact@mybranddeal.comReport a Broken Code
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What to Include When Reporting a Broken Coupon
The most useful broken-code reports include the store name, the coupon title, the exact code if one was shown, the checkout message, and the date you tried it. If the offer was automatic rather than code-based, tell us whether the merchant page, cart, or payment step failed to show the discount. This helps us decide whether the offer has expired, whether the terms need more detail, or whether the deal should be suppressed until it can be verified again.
How Store Suggestions Are Reviewed
Store suggestions are reviewed for search demand, official offer availability, shopper usefulness, and whether the page can be built without thin or duplicate content. We do not add a page only because a brand is popular. A useful store page needs active offers, clear official sources, unique savings tips, FAQs, related internal links, and enough context to help shoppers compare the deal before leaving MyBrandDeal.
Coupon Verification Questions
If you are asking about verification, include the official merchant page where the offer appears. Public coupon codes are treated differently from app rewards, member prices, free shipping thresholds, quote flows, and sale pages. When a merchant does not expose a public code, we describe the verified savings method instead of presenting it as a reusable promo code. That keeps the page accurate for shoppers and avoids overstating unconfirmed savings.
Brand and Merchant Corrections
Brands, merchants, and agencies can contact us with corrections to offer terms, landing pages, expiration dates, trademark presentation, or affiliate disclosure details. We will review corrections against public merchant information and update pages where the request improves accuracy for shoppers. We do not guarantee placement, rankings, or promotional language, and we do not mark an offer verified unless the source supports it.
Affiliate and Partnership Enquiries
Affiliate enquiries should include the merchant name, program network, approved landing pages, restricted terms, coupon-code policy, and any compliance notes that affect public deal listings. We separate editorial usefulness from affiliate availability, so a store may be included even without a commission relationship, and a paid relationship does not guarantee that unverified codes will be shown as active.
Response Times and Update Priorities
Reports that affect live coupon accuracy are reviewed before general suggestions because stale or misleading offers can hurt shoppers quickly. Store suggestions, partnership notes, and broad content ideas may take longer. When several reports arrive for the same store, we prioritize the items that affect active offers, last-updated dates, broken internal links, invalid related-store slugs, and official-source changes.
Where to Start Before Contacting Us
Before sending a general coupon question, check the store page, the related stores section, the category hub, and the current monthly or seasonal guide. Many questions about stacking, shipping, app-only deals, rewards, and expiration are answered in those sections. If the page still does not answer your question, send the details and we can use the report to improve the content for future shoppers.
Content Quality Requests
We welcome reports about thin content, confusing instructions, outdated screenshots, missing FAQs, weak internal links, or unclear savings tips. A strong coupon page should explain what the offer is, how it works, when it may fail, what alternatives to compare, and which related pages deserve a click next. Useful feedback helps us improve the page beyond simply adding more words.
Broken Code Review Queue
Broken-code reports are reviewed with priority because they affect active coupon accuracy. We look for the code shown, the merchant page, the product or service, the checkout message, and whether the issue appears to be an expiration, exclusion, location rule, account rule, or minimum-spend problem. Reports with specific details can lead to faster suppression or correction.
Store Page Expansion Requests
If you suggest that a store page needs more detail, tell us what a shopper would still need to know. Useful requests mention missing return guidance, unclear stacking rules, weak About sections, thin FAQs, missing related stores, or category-specific restrictions. That helps us improve the page with practical information instead of adding generic filler.
Missing Store Requirements
A missing store is a stronger candidate when it has official offers, visible sale pages, active affiliate or merchant links, and a clear audience. We also check whether the new page can support unique content, such as savings tips, brand context, related stores, FAQs, and a useful category relationship. Popularity alone is not enough.
Official Merchant Updates
Merchants can send official offer corrections, expiration updates, restricted keyword notes, landing-page changes, or coupon-policy details. We review those notes against public information and update pages when the correction improves accuracy for shoppers. We do not publish unsupported savings claims only because they were requested.
Content Accuracy Feedback
Accuracy feedback can include outdated dates, invalid related-store links, category mismatches, confusing coupon titles, unclear no-code offers, or FAQ answers that no longer match merchant terms. Specific examples are more useful than general statements because they let us trace the problem to one page, one offer, or one internal link.
Privacy and Legal Questions
Questions about privacy, affiliate disclosure, terms, or merchant responsibility should include the page you are referencing and the concern you want reviewed. We treat those requests separately from coupon reports because they may affect sitewide language, policy pages, or disclosure placement rather than a single store page.
What We Cannot Do
MyBrandDeal cannot apply a merchant coupon for you, override a retailer checkout, access your merchant account, guarantee a price, process a refund, cancel an order, or resolve a delivery issue. We can review and correct our own content, but the merchant remains responsible for the transaction and post-purchase support.
How Reports Improve Search Quality
Detailed reports improve more than one page. A broken-code report may reveal an expired offer pattern, a missing FAQ, a weak internal link, or a category page that needs a better explanation. That feedback helps MyBrandDeal build stronger pages for shoppers and more reliable crawl paths for search engines.
How to Report a Location-Specific Issue
For restaurants, hotels, automotive services, salons, pharmacies, and local stores, include the city or service area if it affects the offer. Many deals are valid only at participating locations or inside a specific app flow. Location context helps us avoid removing a useful offer that is simply limited by region.
How to Report a Stacking Problem
If a promo code fails because another discount is already applied, tell us which sale, reward, gift card, subscription, or payment offer was in the cart. Stacking rules are one of the most common reasons a coupon appears broken even when the merchant still supports it under different conditions.
When We Update a Page After Contact
A contact message can lead to a content update when it identifies a verifiable issue. We may change coupon status, rewrite terms, add an FAQ, adjust related links, update a category connection, or improve a savings tip after confirming the report. We avoid changing active offer labels without evidence.
What Makes Feedback Actionable
The most actionable feedback points to a specific page, offer, link, term, or checkout result. General comments are welcome, but precise examples help us reproduce the issue and choose the right fix. That may mean editing content, removing a claim, or adding a clearer internal link.
Frequently Asked Questions
How do I use a promo code?
Find the store page, click "Copy Code", then paste it at checkout on the retailer's website.
A code isn't working. What should I do?
Codes can expire or have specific terms. Email us and we'll update it within 24 hours.
Can I suggest a store?
Absolutely! Email us with the store name and we'll add it to our collection.
Is MyBrandDeal free to use?
Yes — 100% free. We earn a small commission when you shop through our links, at no extra cost to you.